Terms of Use and General Conditions of the FlowBorder Platform

Last updated: May 6, 2026

These Terms of Use and General Conditions (“Terms”) govern access to and use of the FlowBorder platform, including the website, application, dashboard, tools, quotation services, order processing, sourcing, international fulfillment, support, integrations, educational services, artificial intelligence tools, payment services, subscriptions, and any other features made available by FlowBorder.

By creating an account, accessing the platform, subscribing to any plan, requesting quotations, making payments, processing orders, using integrations, tools, services, or any functionality of FlowBorder, the user declares that they have read, understood, and fully agree to these Terms.

If the user does not agree to these Terms, the user must immediately stop using the platform and may not contract, access, or use FlowBorder services.

1. Definitions

For the purposes of these Terms:

FlowBorder means the platform, brand, system, website, application, tools, services, and company responsible for intermediation, organization, technology, quotation, sourcing, fulfillment, operational support, and other solutions related to international e-commerce.

User, Customer, or Partner means any individual or legal entity that accesses, registers, uses, contracts, or carries out operations through FlowBorder.

End Customer means the consumer, buyer, or final recipient of the products sold by the User through the User’s own store, website, marketplace, checkout, social media channel, or any other sales channel.

Order means any request for purchase, quotation, processing, shipment, reshipment, refund, cancellation, separation, dispatch, or delivery of a product made by the User through FlowBorder.

Product means any physical item, merchandise, part, accessory, consumer good, component, or item requested by the User for quotation, purchase, processing, storage, shipment, or delivery.

Supplier or Third Party means any factory, agent, warehouse, logistics operator, carrier, payment gateway, acquiring bank, financial institution, external tool, marketplace, e-commerce platform, technology provider, postal service, customs authority, commercial partner, or service provider directly or indirectly involved in the operation.

Service means the set of solutions made available by FlowBorder, including but not limited to: quotation, sourcing, product mapping, purchasing from suppliers, order processing, international fulfillment, generation or update of tracking numbers, operational support, artificial intelligence tools, customer dashboard, integrations, reports, subscriptions, training, content, support, and other resources.

2. Nature of FlowBorder’s Service

FlowBorder operates as a technology, operational support, sourcing, quotation, processing, and international fulfillment facilitation platform for e-commerce, global dropshipping, import, storage, consolidation, and product shipment operations.

FlowBorder is not the User’s store, is not the direct seller to the End Customer, does not control the commercial promise made by the User to the End Customer, is not responsible for the User’s marketing campaigns, does not guarantee sales performance, does not guarantee payment gateway approval, does not guarantee the absence of chargebacks, does not guarantee the maintenance of accounts on external platforms, and does not assume responsibility for the User’s commercial operation before its own customers.

The User acknowledges that FlowBorder operates as an operational and technology partner within an international chain that may involve multiple agents, including factories, warehouses, logistics operators, carriers, postal services, customs authorities, e-commerce platforms, payment gateways, banks, and other third parties.

The User is solely responsible for its store, offer, commercial promises, advertisements, customer service, delivery policy, pricing, margins, tax obligations, obligations toward consumers, obligations toward payment gateways, marketplaces, platforms, and competent authorities.

3. Acceptance of the Terms

By accessing or using FlowBorder, the User represents that:

they have legal capacity to enter into agreements;
they are authorized to represent the company, store, or operation on behalf of which they use the platform;
they will provide true, complete, up-to-date, and legitimate information;
they will use the platform only for lawful purposes;
they will comply with applicable laws in the countries of origin, transit, and destination of the products;
they accept that these Terms may be changed by FlowBorder at any time;
they accept that continued use of the platform after changes constitutes agreement to the updated version of the Terms.

FlowBorder may, at its sole discretion, refuse registration, suspend access, limit functionalities, block orders, cancel operations, request additional documents, or terminate accounts that present operational, financial, legal, reputational, tax, regulatory, or commercial risk.

4. Registration, Account, and Security

To use certain services, the User must create an account and provide registration, commercial, tax, banking, operational, and contact information.

The User is responsible for keeping their information updated, complete, and accurate. False, incomplete, inaccurate, inconsistent, or outdated information may result in account blocking, order cancellation, service suspension, balance withholding, additional verification requests, or termination of the commercial relationship.

The User is fully responsible for the confidentiality of login credentials, passwords, tokens, integrations, API keys, team access, internal permissions, and any activity carried out through their account.

Any action performed within the User’s account will be presumed to have been authorized by the User, unless there is unequivocal proof of an exclusive failure by FlowBorder.

The User must immediately notify FlowBorder of any suspected unauthorized access, password leak, unauthorized use, fraud, integration error, or security compromise.

FlowBorder will not be responsible for losses arising from the User’s negligence in protecting credentials, devices, accesses, integrations, employees, service providers, stores, or external platforms.

5. Plans, Subscriptions, and Platform Access

FlowBorder may offer free, paid, recurring, promotional, customized, enterprise, educational, operational, or volume-based plans.

Access to certain features may depend on the subscription to a specific plan, payment of a subscription fee, commercial approval, minimum volume, risk analysis, technical integration, or acceptance of additional conditions.

Subscriptions may be billed monthly, annually, or in another cycle defined at the time of purchase. By subscribing to a recurring plan, the User authorizes automatic billing until cancellation is requested in accordance with the applicable rules.

FlowBorder may change prices, benefits, limits, features, usage rules, commercial conditions, and plan structures at any time, including without prior notice when related to operational, foreign exchange, logistics, tax, promotional, technical, or strategic adjustments.

Unless expressly provided otherwise, amounts paid for subscriptions, plans, tools, training, access, consulting, digital resources, or services already made available are non-refundable.

Cancellation of a subscription prevents future charges but does not, by itself, generate any right to a proportional refund for the current period, unless FlowBorder decides otherwise at its sole discretion.

6. Quotations, Prices, and Commercial Validity

Quotations provided by FlowBorder may include, as applicable, product cost, freight, packaging, handling, storage, processing, operational fees, margin, additional services, exchange costs, estimated taxes, third-party fees, and other components.

Every quotation is based on the information available at the time of the request and may change due to factors such as:

exchange rate fluctuations;
changes in supplier prices;
stock unavailability;
changes in logistics routes;
increases in freight costs;
changes in weight, volume, or dimensions;
changes in packaging;
tax or customs changes;
high demand, seasonality, holidays, strikes, wars, conflicts, pandemics, or external events;
system errors, human errors, registration errors, integration errors, or information discrepancies.

FlowBorder may change product prices, freight costs, services, plans, fees, commissions, margins, operational charges, commercial conditions, and processing rules at any time, with or without prior notice, to the maximum extent permitted by applicable law.

A quotation does not guarantee future product availability, fixed price, fixed deadline, reserved stock, specific logistics route, User margin, or maintenance of previous commercial conditions.

Orders that have not yet been paid, confirmed, processed, purchased, or shipped may be subject to price updates before the operation continues.

Even after payment, if there is a relevant change caused by third parties, pricing error, weight error, extreme freight variation, supplier unavailability, customs change, logistics limitation, or an event outside FlowBorder’s control, FlowBorder may request additional payment, propose replacement, change the route, cancel the order, return credit to the account, or adopt another reasonable operational solution.

7. Payments, Balances, and Top-Ups

The User must make payments, deposits, top-ups, or transfers exclusively through the official methods, accounts, links, payment channels, or instructions displayed within the FlowBorder platform or communicated through official channels.

FlowBorder is not responsible for payments made to old accounts, previously saved accounts, third-party accounts, unconfirmed bank details, external links, unofficial contacts, or instructions not available through the platform’s official channels.

The User is responsible for verifying payment details before making any transfer. Payments made incorrectly may not be recognized, credited, or recovered.

FlowBorder may request receipts, tax documents, identification, proof of source of funds, ownership verification, bank validation, or additional information before releasing balance, processing orders, or allowing withdrawals.

The available balance on the platform may be used to pay for orders, services, freight, fees, subscriptions, adjustments, reshipments, price differences, or any other charges related to the operation.

FlowBorder may withhold, block, offset, or debit amounts from the User’s balance in the event of:

suspected fraud;
chargebacks;
disputes;
problematic orders;
negative balance;
amounts paid by mistake;
registration inconsistencies;
internal investigation;
regulatory obligation;
breach of these Terms;
losses caused to FlowBorder, suppliers, partners, or third parties.

Promotional balances, bonuses, credits, cashback, discounts, and benefits granted by FlowBorder have no cash value, are non-transferable, cannot be withdrawn, cannot be converted into money, and may be changed, canceled, expired, or removed at any time at FlowBorder’s sole discretion.

8. Order Processing

The User is responsible for submitting correct and complete information for order processing, including recipient name, address, phone number, email, country, state, city, postal code, product, SKU, variation, quantity, notes, and any other required data.

FlowBorder will not be responsible for delays, losses, returns, missing packages, reshipments, additional costs, or failures arising from incorrect, incomplete, inconsistent, or improperly formatted information submitted by the User or by the User’s integrations.

Orders may be refused, paused, canceled, or submitted to additional review if they present risk, discrepancies, missing information, prohibited products, invalid address, stock unavailability, suspected fraud, payment issues, logistics restrictions, or any other operational impediment.

The User acknowledges that order processing depends on multiple steps, including validation, quotation, purchase, separation, packaging, dispatch, tracking number generation, logistics updates, international transit, customs clearance, local transport, and final delivery.

Deadlines provided by FlowBorder are operational estimates and do not constitute an absolute guarantee of fulfillment, except where there is a specific written agreement signed by FlowBorder.

9. Tracking Numbers and Logistics Updates

FlowBorder may provide tracking numbers, status updates, logistics events, and transport information as received from suppliers, carriers, logistics operators, or third-party systems.

The User acknowledges that tracking numbers may be subject to delays in activation, updating, scanning, synchronization, replacement, correction, or public availability on tracking websites.

The availability of a tracking number does not necessarily mean that the package has already been handed over to the final carrier, has left the country of origin, has cleared customs, or is already in effective international transit.

FlowBorder does not guarantee that external platforms, such as Shopify, marketplaces, payment gateways, or tracking applications, will correctly interpret tracking numbers, events, or logistics deadlines.

FlowBorder will not be responsible for blocks, restrictions, alerts, holds, chargebacks, account shutdowns, store suspensions, payment gateway blocks, or penalties applied by external platforms due to deadlines, tracking numbers, chargebacks, disputes, complaints, or internal policies of such platforms.

10. Logistics, Transportation, and Third Parties

The User acknowledges that product delivery depends on third parties over which FlowBorder does not have absolute control, including suppliers, factories, warehouses, agents, carriers, airlines, postal operators, local delivery services, customs authorities, tax authorities, tracking platforms, and international service providers.

FlowBorder will not be responsible for damages, losses, delays, costs, expenses, fines, complaints, chargebacks, cancellations, or consequences arising from acts, omissions, or failures of third parties, including but not limited to:

carrier delays;
lost packages;
theft, robbery, or damage during transportation;
tracking update failures;
strikes;
local or international holidays;
logistics congestion;
customs inspection;
retention by public authority;
return to sender;
incorrect or incomplete address;
recipient absence;
refusal of receipt;
tax, duty, or local fee charges;
war, conflict, pandemic, natural disaster, port blockage, air restriction, or force majeure event;
internal policies of platforms, payment gateways, marketplaces, or local postal services.

FlowBorder may assist in attempting to resolve logistics issues, but such assistance does not represent automatic assumption of responsibility, guarantee of refund, or obligation to indemnify.

11. Delivery Times

Delivery, dispatch, posting, transit, tracking update, and final delivery times are estimates based on historical averages, available routes, and information provided by third parties.

The User acknowledges that deadlines may vary according to destination country, region, address, product, weight, volume, logistics channel, stock availability, season, holidays, customs, carrier, weather, conflicts, strikes, global events, and other factors outside FlowBorder’s direct control.

FlowBorder may provide estimated deadlines but does not guarantee delivery on a specific date, except under a specific written agreement.

The User is responsible for defining, in their own store, delivery policies compatible with the realities of international commerce, avoiding aggressive, misleading, or logistics-incompatible promises.

FlowBorder will not be responsible for lost sales, chargebacks, complaints, negative reviews, payment gateway blocks, store suspensions, account bans, or commercial losses arising from delivery promises made by the User to their End Customers.

12. Products, Quality, and Variations

FlowBorder may make commercially reasonable efforts to source, quote, purchase, store, process, and ship products as requested by the User.

However, the User acknowledges that products may present minor variations in color, texture, packaging, batch, label, finishing, tone, material, dimensions, weight, or visual details compared to images, descriptions, samples, advertisements, or references provided.

Images, videos, descriptions, specifications, and materials provided by suppliers or third parties are used as references and may not exactly represent the final product delivered.

FlowBorder will not be responsible for commercial, creative, advertising, or subjective expectations of the User or End Customer when the delivered product is substantially compatible with the description, function, or category contracted.

The User is responsible for validating products, samples, suppliers, descriptions, promises, images, claims, certificates, advertising materials, regulatory compliance, and suitability for the target market before scaling sales.

13. Prohibited, Restricted, or High-Risk Products

It is prohibited to use FlowBorder to quote, sell, process, import, export, store, or ship illegal, counterfeit, dangerous, restricted, regulated, or incompatible products under the policies of FlowBorder, suppliers, carriers, payment gateways, platforms, or competent authorities.

This includes, without limitation:

counterfeit products or products that violate intellectual property rights;
unauthorized replicas;
weapons, ammunition, or weapon accessories;
drugs, illegal substances, or related items;
controlled medications;
products with unsubstantiated medical claims;
dangerous, flammable, explosive, or toxic products;
items prohibited by carriers or customs authorities;
products that violate local laws of the country of origin, transit, or destination;
products that violate the policies of payment gateways, marketplaces, e-commerce platforms, or acquiring banks;
products that may cause physical, legal, reputational, or regulatory damage to FlowBorder.

FlowBorder may refuse, cancel, block, remove, or suspend any product, order, or account that represents risk, even if it was previously quoted or processed.

The User will be fully responsible for losses, fines, seizures, disputes, complaints, indemnities, fees, sanctions, or consequences arising from the sale of prohibited, restricted, counterfeit, dangerous, or irregular products.

14. Customs, Taxes, Duties, and Regulations

The User acknowledges that international operations may be subject to taxes, duties, customs fees, import taxes, clearance costs, documentation requirements, holds, inspections, returns, or seizures.

Unless expressly stated otherwise, taxes, duties, charges, customs costs, local fees, import charges, and regulatory costs are not necessarily included in quoted amounts and may be charged to the User, the End Customer, or third parties, according to applicable rules.

FlowBorder does not guarantee that any specific product will be accepted, cleared, untaxed, or delivered without inspection in any country.

The User is responsible for verifying legality, restrictions, requirements, certifications, authorizations, taxes, and rules applicable to the products in the countries where the User sells.

FlowBorder will not be responsible for seizure, retention, destruction, return, fine, taxation, delay, or restriction imposed by any customs, tax, sanitary, postal, or regulatory authority.

15. Cancellations

Orders may only be canceled without cost if they have not yet been processed, purchased, separated, customized, packaged, dispatched, or sent to the supplier, warehouse, or carrier.

After processing, purchase, customization, separation, dispatch, or shipment has begun, cancellation may be refused or conditioned upon payment of costs already incurred.

Customized products, made-to-order products, pre-order products, reserved-stock products, products purchased specifically for the User, products imported on demand, or products processed by external suppliers may not be cancelable after confirmation.

FlowBorder may cancel orders at any time in the event of product unavailability, pricing error, payment failure, suspected fraud, logistics restriction, prohibited product, regulatory risk, reputational risk, or any other operational impediment.

16. Refunds, Reshipments, and Exchanges

FlowBorder may review refund, reshipment, or exchange requests according to its current operational policy, submitted evidence, logistics status, order age, identified responsibility, and applicable rules.

Refunds or reshipments will only be considered when there is a failure demonstrably attributable to FlowBorder, to a supplier under its direct management, or to the contracted operational process, and provided that the User submits sufficient evidence within the applicable deadline.

FlowBorder may require photos, videos, receipts, a statement from the End Customer, non-delivery certification issued by the carrier, tracking screenshots, labels, packaging, order number, and any other documents required for review.

There will be no obligation to refund, exchange, or reship when the issue arises from:

incorrect or incomplete address;
recipient absence;
refusal of receipt;
address change after shipment;
product marked as delivered according to tracking;
loss caused by a carrier without applicable coverage;
delay within a reasonable operational margin;
subjective expectation of the End Customer;
advertisement, promise, or description error made by the User;
product sold contrary to its intended purpose;
misuse by the End Customer;
damage caused after receipt;
request submitted after the applicable deadline;
lack of evidence;
chargeback opened directly by the End Customer;
failure of a platform, payment gateway, marketplace, postal service, customs authority, or other third party.

If tracking indicates delivery, FlowBorder may deny refund or reshipment unless there is formal and verifiable proof issued by the carrier or competent authority that delivery did not occur.

The approval of any refund, credit, exchange, or reshipment will always be reviewed on a case-by-case basis and will not constitute precedent, future obligation, or automatic acknowledgment of responsibility.

17. Chargebacks, Disputes, and End Customer Complaints

The User is solely responsible for its relationship with End Customers, including customer service, refund policy, chargeback defense, disputes, complaints, proof of delivery, commercial communication, support, offer fulfillment, and consumer-related obligations.

FlowBorder may provide available information regarding orders, tracking, shipment, and logistics status, but does not guarantee success in disputes, chargebacks, or complaints before payment gateways, banks, card networks, marketplaces, platforms, or consumer protection agencies.

FlowBorder will not be responsible for chargebacks, balance holds, reserves, fines, account termination, store suspension, checkout blocking, payment gateway shutdown, financial withholding, or penalties suffered by the User with third parties.

If chargebacks, disputes, or complaints arise from false information, misleading promises, unrealistic deadlines, prohibited products, inadequate customer service, risky operations, or User conduct, FlowBorder may suspend or terminate the account, withhold balance, refuse orders, or require additional guarantees.

18. Integrations with External Platforms

FlowBorder may offer integrations with e-commerce platforms, marketplaces, ERPs, payment gateways, checkouts, applications, tracking tools, payment systems, APIs, or other external services.

The User acknowledges that such integrations depend on third parties and may present failures, delays, unavailability, synchronization errors, incompatibilities, API changes, technical limitations, or interruptions.

FlowBorder does not guarantee continuous, perfect, or uninterrupted operation of integrations with external platforms.

FlowBorder will not be responsible for losses arising from failures in Shopify, WooCommerce, Yampi, CartPanda, TikTok Shop, marketplaces, payment gateways, apps, third-party systems, APIs, servers, plugins, extensions, or any platform not under FlowBorder’s direct control.

The User is responsible for monitoring orders, checking imports, validating synchronized information, reviewing data before payment, and promptly reporting any inconsistency.

19. Artificial Intelligence Tools

FlowBorder may offer artificial intelligence tools for quotations, support, order lookup, operational analysis, recommendations, reports, automations, or other functionalities.

Responses, estimates, suggestions, deadlines, amounts, analyses, or information generated by artificial intelligence are auxiliary resources and may contain errors, delays, inaccuracies, omissions, or incorrect interpretations.

The User is responsible for validating relevant information before making commercial, financial, logistics, or operational decisions.

FlowBorder will not be responsible for losses arising from exclusive reliance on automated responses, AI estimates, recommendations, forecasts, analyses, or outputs generated by automated systems.

FlowBorder may change, limit, suspend, remove, or replace AI tools at any time, with or without prior notice.

20. Support and Communication

FlowBorder may provide support through the platform, tickets, chat, email, WhatsApp, groups, dashboard, AI, documentation, or other official channels.

Informal channels, groups, individual messages, or unofficial communications do not necessarily replace formal records in the platform, tickets, or defined operational flows.

FlowBorder may require that certain requests be made exclusively through official channels for traceability, organization, audit, operational control, and security purposes.

The User is responsible for submitting clear, complete requests within the applicable deadlines.

FlowBorder may not be responsible for requests made through inappropriate channels, messages lost in groups, incomplete information, screenshots without identification, audio messages without context, or requests not properly registered.

21. Educational Content, Flow Academy, and Commercial Information

FlowBorder may offer educational content, training, classes, materials, mentoring, courses, community access, frameworks, recommendations, case studies, spreadsheets, live sessions, or strategic materials.

Such content is provided for informational and educational purposes only and does not constitute a guarantee of results, profit, revenue, payment gateway approval, commercial success, sales scale, or absence of risk.

The User acknowledges that results in e-commerce, dropshipping, importation, and digital business depend on multiple factors outside FlowBorder’s control, including product, advertisement, offer, creative assets, financial management, checkout, payment gateway, customer service, capital, market, competition, and individual execution.

FlowBorder will not be responsible for commercial losses, investment decisions, unsuccessful campaigns, products without sales, account blocks, financial losses, or results below the User’s expectations.

22. Intellectual Property

All rights to the FlowBorder platform, brand, logo, layout, system, code, database, dashboards, tools, design, texts, videos, images, documents, methodologies, processes, automations, training, workflows, reports, materials, and content belong to FlowBorder or its licensors.

The User receives only a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the platform in accordance with these Terms.

It is prohibited to copy, resell, sublicense, reproduce, distribute, modify, reverse engineer, clone, commercially exploit, make available, or use any element of FlowBorder without prior express authorization.

By sending suggestions, feedback, ideas, improvements, comments, or proposals, the User authorizes FlowBorder to freely use such contributions without any obligation of payment, credit, compensation, or confidentiality, unless otherwise agreed in writing.

23. Prohibited Uses

The User may not use FlowBorder to:

perform illegal acts;
sell prohibited, counterfeit, or dangerous products;
violate intellectual property rights;
defraud consumers, payment gateways, banks, platforms, or FlowBorder itself;
manipulate orders, tracking numbers, balances, quotations, or information;
submit false data;
engage in money laundering, illicit financing, or financial fraud;
bypass security controls;
access unauthorized areas;
use robots, scraping, abusive automations, or attacks;
harm platform stability;
resell access without authorization;
hide identity, beneficial ownership, or source of funds;
create multiple accounts to bypass limits, promotions, or policies;
sell products that violate the laws of the destination country;
expose FlowBorder to legal, financial, regulatory, or reputational risk.

Violation of this clause may result in immediate suspension, order cancellation, balance blocking, account termination, communication to authorities, retention of amounts, and claims for losses and damages.

24. Account Suspension, Blocking, and Termination

FlowBorder may suspend, limit, block, or terminate the User’s access, with or without prior notice, if it identifies or suspects:

breach of these Terms;
fraud;
misuse;
financial risk;
excessive chargebacks;
recurring complaints;
sale of prohibited products;
false information;
non-payment;
negative balance;
abusive conduct toward team members, suppliers, or partners;
legal, regulatory, operational, or reputational risk;
any situation that, at FlowBorder’s discretion, compromises the security of the platform or operation.

Account termination does not release the User from paying pending amounts, costs already incurred, prior obligations, indemnities, fees, refunds due, or losses caused to FlowBorder or third parties.

25. Platform Availability

FlowBorder will use commercially reasonable efforts to keep the platform available and functional, but does not guarantee uninterrupted, error-free, secure, continuous, or failure-free access.

The platform may become unavailable due to maintenance, updates, technical errors, server failures, attacks, third-party instability, operational needs, force majeure, or any other reason.

FlowBorder may modify, replace, suspend, remove, or discontinue any functionality, module, integration, tool, service, plan, page, or resource at any time, with or without prior notice.

FlowBorder will not be responsible for lost profits, lost sales, data loss, operational interruption, commercial loss, or any damage arising from temporary or permanent unavailability of the platform.

26. Limitation of Liability

To the fullest extent permitted by applicable law, FlowBorder, its partners, managers, directors, employees, representatives, affiliates, suppliers, partners, agents, contractors, and service providers shall not be liable for indirect, incidental, special, moral, punitive, exemplary, consequential damages, lost profits, lost revenue, lost margin, lost customers, data loss, reputational loss, store blocking, payment gateway blocking, chargebacks, account suspension, third-party fines, or commercial losses arising from the use or inability to use the services.

FlowBorder’s total liability, when an exclusive and direct fault by FlowBorder is proven, will be limited to the amount effectively paid by the User to FlowBorder for the specific order or service that gave rise to the claim, excluding lost profits, indirect damages, consequential damages, and commercial losses.

FlowBorder will not be responsible for damages arising from:

acts or omissions of the User;
acts or omissions of End Customers;
carriers;
suppliers;
customs authorities;
payment gateways;
banks;
external platforms;
marketplaces;
internet instability;
force majeure;
registration errors;
address errors;
prohibited products;
exchange rate fluctuations;
freight changes;
stock unavailability;
third-party policies;
User’s commercial decisions.

27. Disclaimer of Warranties

The FlowBorder platform and services are provided “as is” and “as available”.

FlowBorder does not guarantee that:

the services will be uninterrupted;
all errors will be corrected;
all products will always be available;
all orders will be delivered within a specific timeframe;
all tracking numbers will update immediately;
all suppliers will maintain price, quality, or stock;
all End Customers will be satisfied;
the User will make a profit;
the User’s store will not be blocked;
payment gateways, banks, or external platforms will accept the User’s operation;
there will be no chargebacks, complaints, delays, taxes, inspections, or logistics failures.

The use of FlowBorder is at the User’s own risk, subject to the limits of applicable law.

28. Indemnification

The User agrees to defend, indemnify, and hold harmless FlowBorder, its partners, managers, directors, employees, affiliates, suppliers, partners, agents, contractors, and service providers from and against any claims, losses, damages, costs, fines, penalties, expenses, attorney’s fees, indemnities, chargebacks, disputes, lawsuits, administrative proceedings, or third-party demands arising from:

breach of these Terms;
misuse of the platform;
sale of prohibited, irregular, or counterfeit products;
violation of intellectual property rights;
misleading advertising;
commercial promises made by the User;
failure to fulfill obligations toward End Customers;
chargebacks, disputes, or complaints;
incorrect information provided by the User;
violation of tax, customs, consumer protection, or regulatory laws;
damage caused by products sold by the User;
use of images, brands, descriptions, or claims without authorization;
any act or omission of the User, its employees, representatives, affiliates, service providers, or End Customers.

29. Force Majeure

FlowBorder will not be responsible for delays, failures, losses, additional costs, impossibility of performance, service suspension, or any consequence arising from force majeure or acts of God, including, without limitation:

wars;
armed conflicts;
terrorist attacks;
pandemics;
epidemics;
strikes;
natural disasters;
floods;
earthquakes;
fires;
logistics blockages;
port closures;
air restrictions;
international congestion;
legal or regulatory changes;
government decisions;
sanctions;
failures of critical suppliers;
instability of third-party systems;
extreme currency events;
any event outside FlowBorder’s reasonable control.

In such cases, FlowBorder may change deadlines, routes, prices, conditions, suppliers, policies, or temporarily suspend services, without creating any automatic right to indemnification.

30. Changes to the Terms

FlowBorder may update, change, replace, or remove any part of these Terms at any time.

The updated version may be published on the platform, website, User dashboard, or another official channel.

Continued use of the platform after publication of the new version constitutes full acceptance of the updated Terms.

The User is responsible for periodically reviewing the Terms.

31. Official Communications

FlowBorder may communicate with the User by email, dashboard, internal notifications, WhatsApp, official groups, ticket system, or other channels provided in the registration.

The User is responsible for keeping contact information updated and monitoring relevant communications.

FlowBorder will not be responsible for losses arising from unread messages, emails sent to spam, outdated contact information, leaving groups, blocked notifications, or communication failures caused by the User.

32. Privacy and Data

The processing of personal data by FlowBorder will be governed by its Privacy Policy, applicable law, and platform settings.

The User acknowledges that the operation may require the collection, storage, sharing, and processing of End Customer data, orders, addresses, products, payments, tracking information, support data, and other information necessary to perform the services.

The User declares that they have the legal basis, authorization, and legitimacy to share their End Customers’ data with FlowBorder and are responsible for their own privacy policy, consents, legal bases, and regulatory obligations.

FlowBorder may share data with suppliers, logistics operators, carriers, payment gateways, banks, technology partners, authorities, and service providers necessary to perform the services.

33. Confidentiality

Commercial, operational, technical, financial, strategic, logistics, technological, supplier-related, pricing, routing, margin, process, system, negotiation, and document-related information of FlowBorder is confidential.

The User may not disclose, copy, transfer, publish, sell, exploit, or use FlowBorder’s confidential information for any unauthorized purpose.

The confidentiality obligation will remain valid even after account termination or the end of the commercial relationship.

34. Relationship Between the Parties

These Terms do not create a partnership, franchise, employment relationship, exclusive commercial representation, joint venture, agency, mandate, or consumer relationship between FlowBorder and the User, except where applicable law determines otherwise in a mandatory manner.

The User acts independently and is fully responsible for their company, store, operation, customers, sales, taxes, legal obligations, and commercial decisions.

35. Assignment and Transfer

The User may not assign, transfer, sublicense, or pass on their rights and obligations under these Terms without prior express authorization from FlowBorder.

FlowBorder may assign, transfer, reorganize, merge, sell, license, or delegate its rights and obligations to affiliates, successors, group companies, investors, buyers, operational partners, or third parties without the User’s prior authorization.

36. Severability

If any clause of these Terms is deemed invalid, illegal, or unenforceable, such clause will be interpreted or adjusted to the maximum extent permitted by applicable law, without affecting the validity of the remaining clauses.

37. Waiver

Any tolerance by FlowBorder regarding the User’s breach of any obligation will not constitute a waiver, forgiveness, contractual amendment, or mandatory precedent.

FlowBorder may exercise its rights at any time.

38. Entire Agreement

These Terms, together with additional policies, privacy policies, refund policies, operational rules, commercial conditions, plans, proposals, specific contracts, and documents accepted by the User, constitute the entire agreement between the parties regarding the use of FlowBorder.

In case of conflict between these Terms and a specific contract signed between the parties, the specific contract will prevail with respect to the conflicting point.

39. Governing Law and Jurisdiction

These Terms will be governed by the laws of [insert applicable jurisdiction: Brazil / State of Delaware, United States / Florida, United States / other], subject to any mandatory applicable rules.

The courts of [insert venue] are elected, with waiver of any other, however privileged it may be, to resolve disputes arising from these Terms, except where mandatory law provides otherwise.

40. Company Information

Official Email: all@flowborder.com

Website: app.flowborder.com

All formal communications must be sent to the official channels indicated by FlowBorder.

41. Final Provisions

By using FlowBorder, the User acknowledges that international e-commerce, dropshipping, fulfillment, and import operations involve natural risks, including price variation, exchange rate fluctuation, logistics delays, third-party failures, taxation, stock unavailability, route changes, customs inspections, chargebacks, consumer complaints, and changes in external platform policies.

The User declares that they understand such risks and agree that FlowBorder will not be responsible for events outside its direct control, nor for commercial decisions made by the User based on expectations of profit, deadline, margin, scale, or performance.

The User declares that they have read, understood, and accepted these Terms of Use and General Conditions in their entirety.